Bet Vesa Privacy Policy – Your data is safe with us

Bet Vesa believes your personal data belongs to you. We are its guardians, not its owners. This privacy policy clearly explains what data Bet Vesa collects, how it is used, and the circumstances under which it may be shared with others.

Bet Vesa is among the first platforms in Bangladesh's online gaming space to publish a full privacy policy in Bengali — because we believe every user deserves to understand their rights in their own language.

This policy has been developed in accordance with international GDPR (General Data Protection Regulation) standards.

Bet Vesa collects data through several means. We only collect the information listed below — nothing more:

Bet Vesa uses your information only for the purposes listed below — nothing more:

• Account management: To create, secure, and manage your account.
• Payment processing: To ensure deposits and withdrawals are processed correctly.
• KYC verification: To meet legal obligations and prevent fraud.
• Customer Support: To resolve your issues as quickly as possible.
• Security: To prevent unauthorized access and money laundering.
• Service improvement: To analyze usage patterns and improve the platform.
• Promotional Communications: To send you offers and updates, only with your consent.

Bet Vesa never uses your data for automated decisions that affect your rights — such as ad profiling or credit scoring.

Bet Vesa does not sell your personal data or share it with third parties for commercial purposes. However, limited data may be shared in the following specific circumstances:

• Payment Providers: Shared with bKash, Nagad, or your bank solely to process transactions.
• Game Providers: Limited data shared with providers such as Pragmatic Play and Evolution to facilitate gameplay.
• Legal Authority: To comply with court orders or legal obligations.
• Security Partners: Fraud detection software providers – anonymized data only.

All third parties we work with are required to uphold the same privacy standards. Bet Vesa ensures this through contractual agreements.

The Bet Vesa website and app use cookies — small files stored on your device that help improve your experience on the site.

• Essential Cookies: Used to maintain your login session and ensure security — these cannot be disabled.
• Performance Cookies: Used to monitor page load speed and detect errors — no personal data involved.
• Functional Cookies: Remembers your language preference and previous settings.
• Analytics Cookies: To understand which features are used most — fully anonymous.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain site features.

Bet Vesa does not retain your data longer than necessary. General data retention guidelines:

• Active account data: retained for as long as the account remains active.
• Closed account data: up to 5 years from the date of closure (as required by law).
• Transaction records: 7 years (as required by financial regulations).
• Customer support conversations: 2 years.
• Cookie & analytics data: up to 1 year.

After the specified period, data is securely deleted or anonymized.

Every Bet Vesa user has the following rights regarding their personal data:

• Right to Know: You can find out exactly what data we hold about you.
• Right to Rectification: You may request corrections to any inaccurate data we hold.
• Right to Erasure: You may request that your data be deleted under certain circumstances.
• Right to Restrict Processing: You can request that we restrict the use of your data for certain specific purposes.
• Right to Portability: You can receive a copy of your data in a portable format.
• Right to Opt Out of Marketing: You can opt out of promotional communications at any time.

To exercise this right, email us at support@betvesa.ws. We'll respond within 30 days.

Bet Vesa strictly prohibits use of the platform by anyone under the age of 18. We do not knowingly collect data from minors.

If a parent or guardian believes their child has accidentally registered on Bet Vesa, please contact support@betvesa.ws immediately. We will close the account at once and delete all associated data.

Bet Vesa may update this privacy policy from time to time. When changes are made:

• A notice will be sent to your registered email.
• A notice will be posted on the platform's main page.
• The "Last Updated" date at the top of the page will be revised.

For significant changes, at least 30 days' notice will be given so you have the opportunity to share your feedback.

For any questions, concerns, or complaints regarding this Privacy Policy, please reach out through the following:

• Email: support@betvesa.ws
• Live Chat: From the platform's support section
• Response Time: Within 48 hours

For serious privacy complaints, our dedicated Data Protection Officer (DPO) team will handle the matter and provide a full response within 7 business days.